"More partners are taking the courses despite the increased depth of content and time required. There's no other way to really measure that they are reading and absorbing the material, except by using a solution like SumTotal."Shafiq Hajee, Director, Education Services, Symbol Technologies

Symbol works with a large, worldwide network of valued business partners, software developers, resellers and distributors to implement solutions for Symbol's customers. In January 2003, Symbol launched its PartnerSelect Program specifically to help its channel partners increase both revenue and profitability by better selling and implementing Symbol mobility products and services. To become more competitive, Symbol recently started moving away from its barcode product line, which had become a commodity business, and into mobility products. These products were much more complex, requiring new selling and implementation skill sets for the company's channel partners. Without an infrastructure, Symbol could not provide certifications, other than in a hands-on, proctored environment.

Symbol deployed the SumTotal Enterprise Suite?, at Symbol University, to support the PartnerSelect Program worldwide as well as to support learners within Symbol and a decade's worth of transcripts and data. Using SumTotal's comprehensive certification functionalities, Symbol developed a variety of program tracks to certify partners in each tier and to help them work toward the level best for them. Many certifications could now be offered for no charge to encourage more participation from smaller, non-US companies.

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